Q: Why am I having issues enabling my camera and microphone?

Please make sure you have granted Veertly permission to access your camera and microphone by: <ul> <li>If you blocked access to the camera and microphone for any reason, you can enable it again either by clicking on the camera icon on the right side of the URL address bar or on the padlock on the left side of your URL bar;</li> <li>After clicking done, you need to refresh your page.</li> </ul> <img src="https://storage.crisp.chat/users/helpdesk/website/bc4e14a3383ff000/image_17dqlvk.png" alt="Icon when permissions were not granted" /> If you are still having issues with your audio or video, try one of the following options: <ol> <li>Make sure you are using Chrome, Microsoft Edge or other Chromium Browsers preferably. Safari and Firefox might also work but the experience might not be the best;</li> <li>Make sure you don't have any other program using the devices (eg. Teams, Zoom, Skype, WebEx, etc);</li> <li>Make sure you don't have any firewall blocking the access;</li> <li>Make sure you are not using a VPN or other web isolation applications;</li> <li>If possible, use a private network instead of your corporate one (as it may have more restrictive configurations);</li> <li>Restart the browser or PC/Mac to ensure no other tools are interfering with the devices.</li> </ol> After trying all these options, refresh the page. To manually configure the permissions on Chrome, copy and paste the following urls into your url bar: <ul> <li>if you are connected on app.eu.veertly.com, use the following link: `chrome://settings/content/siteDetails?site=http</li> </ul>

Q: [Host] How can I add a co-host to my event?

You can add hosts in two ways: <ul> <li>Promoting any user inside the event as a host</li> <li>Add a guest user in your event with the HOST role (check <a href="/en/article/how-to-control-access-to-an-event-v8gf9y/">here</a> how to configure the guest access)</li> </ul> All the hosts of the event will have the same rights as the owner of the event, so be sure to give the rights only to the correct user. Hosts will also have access to the cockpit, however in order for them to have access, they need to login with their email or with a Google account. ${youtube}<a href="wZgvQR1fgg4">Add a co-host</a> Note: If a person is logged into an event as guest and will then be awarded the host rights, the person will not get access to the Cockpit. In order to gain access to the Cockpit, the person needs to leave the event, log out from it's current profile and then rejoin the event by signing in with email or the Google account. When this new profile gets the host rights, the user should be able to log into the Cockpit with the same credentials.

Question 1

Why am I having issues enabling my camera and microphone?

Accepted Answer

Please make sure you have granted Veertly permission to access your camera and microphone by:

If you blocked access to the camera and microphone for any reason, you can enable it again either by clicking on the camera icon on the right side of the URL address bar or on the padlock on the left side of your URL bar;
After clicking done, you need to refresh your page.

Icon when permissions were not granted

If you are still having issues with your audio or video, try one of the following options:

Make sure you are using Chrome, Microsoft Edge or other Chromium Browsers preferably. Safari and Firefox might also work but the experience might not be the best;
Make sure you don't have any other program using the devices (eg. Teams, Zoom, Skype, WebEx, etc);
Make sure you don't have any firewall blocking the access;
Make sure you are not using a VPN or other web isolation applications;
If possible, use a private network instead of your corporate one (as it may have more restrictive configurations);
Restart the browser or PC/Mac to ensure no other tools are interfering with the devices.

After trying all these options, refresh the page.

To manually configure the permissions on Chrome, copy and paste the following urls into your url bar:

if you are connected on app.eu.veertly.com, use the following link: `chrome://settings/content/siteDetails?site=http

Question 2

What to do when experiencing firewall issues?

Accepted Answer

When experiencing firewall issues you may need to allow Veertly to run. This is done, depending on the instance, by adding the following exceptions to the firewall.

Main platform

*.veertly.com

app.veertly.com
cockpit.veertly.com
app.eu.veertly.com
cockpit.eu.veertly.com
app.aurora.veertly.com
cockpit.aurora.veertly.com

Firebase Database

*.firebaseio.com

veertly.firebaseio.com
veertly-eu.firebaseio.com
veertly-aurora.firebaseio.com firestore.googleapis.com

Firebase Storage

*.appspot.com

veertly.appspot.com
veertly-eu.appspot.com
veertly-aurora.appspot.com

Video call system

*.meet.veertly.com

stage.meet.veertly.com 8x8.vc/veertly/*
Standard: https://8x8.vc/vpaas-magic-cookie-7ff14d0b60d74b44a250e9fec1d4a22b
See more information here: Server locations More details about 8x8:
https://drive.google.com/file/d/1rCHrlIbaRLenXqh6WqiVEEk5pSKqt73P/view?usp=sharing
https://support.8x8.com/cloud-phone-service/voice/network-setup-voice/x-series-technical-requirements

Firewall ports to be configured

The ports to whitelist on all hosts are port 10000 UDP, port 443 UDP and TCP. Specifically, the TURN servers use UDP and TCP port 443, while the bridges in the IP ranges below use port 10000 with only UDP.

Question 3

[Rooms] Which apps can be added in a room?

Accepted Answer

You can add any web app that can be embeddable on a web page in a Veertly room.

A list of apps that we have already tested can be found here, but surely there are many more you can use! Just share with us which ones you would like to see added to this list!

Check out this article about how to embed a Miro whiteboard.

Question 4

How can I integrate Zoom meetings in Veertly?

Accepted Answer

This can be done in two ways, please check our easy tutorial to find out how:

${youtube}Zoom integration

Question 5

[Host] How can I add a co-host to my event?

Accepted Answer

You can add hosts in two ways:

Promoting any user inside the event as a host
Add a guest user in your event with the HOST role (check here how to configure the guest access)

All the hosts of the event will have the same rights as the owner of the event, so be sure to give the rights only to the correct user. Hosts will also have access to the cockpit, however in order for them to have access, they need to login with their email or with a Google account.

${youtube}Add a co-host

Note: If a person is logged into an event as guest and will then be awarded the host rights, the person will not get access to the Cockpit. In order to gain access to the Cockpit, the person needs to leave the event, log out from it's current profile and then rejoin the event by signing in with email or the Google account. When this new profile gets the host rights, the user should be able to log into the Cockpit with the same credentials.

Question 6

How to customize your event map or layout?

Accepted Answer

Please view this explainer video to learn how to upload your personal event map for your event. The preferred size for the custom event map is:

SVG: The size is irrelevant although in the editor it will limit to 1920x1080 but then once it is rendered it will scale to any size. Please be careful with SVGs that go beyond the viewBox
PNG/JPEG: In general the file adjusts itself. However, we recommend a maximum width of 3000px. Please export an optimized version of the images (most programs have a web export) to make it as small as possible.

${youtube}Custom online event map on Veertly

In case you would like to choose one of our pre-built templates, please watch this video:

${youtube}Customize your layout

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