Q: Why am I having issues enabling my camera and microphone?

Please make sure you have granted Veertly permission to access your camera and microphone by: <ul> <li>If you blocked access to the camera and microphone for any reason, you can enable it again either by clicking on the camera icon on the right side of the URL address bar or on the padlock on the left side of your URL bar;</li> <li>After clicking done, you need to refresh your page.</li> </ul> <img src="https://storage.crisp.chat/users/helpdesk/website/bc4e14a3383ff000/image_17dqlvk.png" alt="Icon when permissions were not granted" /> If you are still having issues with your audio or video, try one of the following options: <ol> <li>Make sure you are using Chrome, Microsoft Edge or other Chromium Browsers preferably. Safari and Firefox might also work but the experience might not be the best;</li> <li>Make sure you don't have any other program using the devices (eg. Teams, Zoom, Skype, WebEx, etc);</li> <li>Make sure you don't have any firewall blocking the access;</li> <li>Make sure you are not using a VPN or other web isolation applications;</li> <li>If possible, use a private network instead of your corporate one (as it may have more restrictive configurations);</li> <li>Restart the browser or PC/Mac to ensure no other tools are interfering with the devices.</li> </ol> After trying all these options, refresh the page. To manually configure the permissions on Chrome, copy and paste the following urls into your url bar: <ul> <li>if you are connected on app.eu.veertly.com, use the following link: `chrome://settings/content/siteDetails?site=http</li> </ul>

Q: [Host] How can I add a co-host to my event?

You can add hosts in two ways: <ul> <li>Promoting any user inside the event as a host</li> <li>Add a guest user in your event with the HOST role (check <a href="/en/article/how-to-control-access-to-an-event-v8gf9y/">here</a> how to configure the guest access)</li> </ul> All the hosts of the event will have the same rights as the owner of the event, so be sure to give the rights only to the correct user. Hosts will also have access to the cockpit, however in order for them to have access, they need to login with a Google account or with their email. ${youtube}<a href="wZgvQR1fgg4">Add a co-host</a>

Q: What is the white-label model?

We differentiate between a white-label solution and <a href="/en/article/lookfeel-how-to-customize-the-look-feel-of-your-event-14x989m/">customization of the event</a>. Every event host can customize… <ul> <li>the look and feel of the event itself by changing the colors and uploading a logo</li> <li>the URL of the event (e.g. app.veertly.com/v/YOUR_URL)</li> </ul> But the white-label model goes beyond that. In a white label instance, all mentions of Veertly will be removed and all parts of the platform will be shining with your brand, even in all the loading screens, your logo will replace the Veertly logo. Furthermore, you can fully customize the URL of the newly created platform. You will basically have your own event platform. This is especially interesting for large corporations, but also event management agencies. <a href="https://www.veertly.com/about">Get in touch</a> if you would like to see examples or learn more.

Question 1

Why am I having issues enabling my camera and microphone?

Accepted Answer

Please make sure you have granted Veertly permission to access your camera and microphone by:

If you blocked access to the camera and microphone for any reason, you can enable it again either by clicking on the camera icon on the right side of the URL address bar or on the padlock on the left side of your URL bar;
After clicking done, you need to refresh your page.

Icon when permissions were not granted

If you are still having issues with your audio or video, try one of the following options:

Make sure you are using Chrome, Microsoft Edge or other Chromium Browsers preferably. Safari and Firefox might also work but the experience might not be the best;
Make sure you don't have any other program using the devices (eg. Teams, Zoom, Skype, WebEx, etc);
Make sure you don't have any firewall blocking the access;
Make sure you are not using a VPN or other web isolation applications;
If possible, use a private network instead of your corporate one (as it may have more restrictive configurations);
Restart the browser or PC/Mac to ensure no other tools are interfering with the devices.

After trying all these options, refresh the page.

To manually configure the permissions on Chrome, copy and paste the following urls into your url bar:

if you are connected on app.eu.veertly.com, use the following link: `chrome://settings/content/siteDetails?site=http

Question 2

[Rooms] Which apps can be added in a room?

Accepted Answer

You can add any web app that can be embeddable on a web page in a Veertly room.

A list of apps that we have already tested can be found here, but surely there are many more you can use! Just share with us which ones you would like to see added to this list!

Check out this article about how to embed a Miro whiteboard.

Question 3

[Host] How can I add a co-host to my event?

Accepted Answer

You can add hosts in two ways:

Promoting any user inside the event as a host
Add a guest user in your event with the HOST role (check here how to configure the guest access)

All the hosts of the event will have the same rights as the owner of the event, so be sure to give the rights only to the correct user. Hosts will also have access to the cockpit, however in order for them to have access, they need to login with a Google account or with their email.

${youtube}Add a co-host

Question 4

[Main Stage] How to configure the main stage?

Accepted Answer

The main stage of your event can have one of three different modes:

Video conference: a video call where participants can actively interact with each other. This mode is recommended for smaller events of less than 20 people.
Live stream: all attendees will watch a live stream which is showing the show. Speakers and hosts usually are in a different space (that we call backstage) which is then presented on the main stage via this broadcast mode. This mode is recommended for larger events.
Embedded App: allows attendees to use the web application you want the most by embedding it directly onto the main stage.

Question 5

What is the white-label model?

Accepted Answer

We differentiate between a white-label solution and customization of the event.

Every event host can customize…

the look and feel of the event itself by changing the colors and uploading a logo
the URL of the event (e.g. app.veertly.com/v/YOUR_URL)

But the white-label model goes beyond that. In a white label instance, all mentions of Veertly will be removed and all parts of the platform will be shining with your brand, even in all the loading screens, your logo will replace the Veertly logo. Furthermore, you can fully customize the URL of the newly created platform. You will basically have your own event platform. This is especially interesting for large corporations, but also event management agencies.

Get in touch if you would like to see examples or learn more.

Question 6

Which browsers are supported by Veertly?

Accepted Answer

Veertly is supported on the following browsers:

Google Chrome
Microsoft Edge (from version 85)
Chromium-based browsers
Firefox (from version 80)
Safari (partially)

However, some browsers, like Brave, have very high privacy settings, so in these cases users will need to disable their ‘shields’ to give the browser access to their camera and microphone. There is also the possibility that some extensions might be restricting the access to all the Veertly functions.

| You don't need to download any other application to attend a Veertly event

||| Mobile devices are not yet fully supported, but will be available in Q1 2021!

For a better experience on Veertly, please make sure you have a good internet signal and that you use headphones on your video calls to improve the experience of all participants.

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