Q: Why am I having issues enabling my camera and microphone?

Please make sure you have granted Veertly permission to access your camera and microphone by: <ul> <li>If you blocked access to the camera and microphone for any reason, you can enable it again either by clicking on the camera icon on the right side of the URL address bar or on the padlock on the left side of your URL bar;</li> <li>After clicking done, you need to refresh your page.</li> </ul> <img src="https://storage.crisp.chat/users/helpdesk/website/bc4e14a3383ff000/image_17dqlvk.png" alt="Icon when permissions were not granted" /> If you are still having issues with your audio or video, try one of the following options: <ol> <li>Make sure you are using Chrome, Microsoft Edge or other Chromium Browsers preferably. Safari and Firefox might also work but the experience might not be the best;</li> <li>Make sure you don't have any other program using the devices (eg. Teams, Zoom, Skype, WebEx, etc);</li> <li>Make sure you don't have any firewall blocking the access;</li> <li>Make sure you are not using a VPN or other web isolation applications;</li> <li>If possible, use a private network instead of your corporate one (as it may have more restrictive configurations);</li> <li>Restart the browser or PC/Mac to ensure no other tools are interfering with the devices.</li> </ol> After trying all these options, refresh the page. To manually configure the permissions on Chrome, copy and paste the following url into your url bar: <ul> <li>if you are connected on app.veertly.com, use the following link: `chrome://settings/content/siteDetails?site=https%3A</li> </ul>

Question 1

Personalizing Calendar Invites for Event Participants

Accepted Answer

We are thrilled to introduce a new feature that enables you to personalize the content of calendar invites sent to participants.

|| This feature applies to both registration emails and invite emails from the guest list. With this enhancement, you can now customize the calendar invite providing a personalized touch to your event communications.

Activating Personalized Calendar Invite Description:

This allows you to input your desired text, which will be included in the calendar invites sent to participants. To activate this feature, follow these instructions:

In the email editor (registration email and/or invite email), locate the section labeled "Customize Calendar Invite Description (ics.)."
Enable the option to include a custom calendar invite description
Input the text that you wish to appear in the calendar invites, providing participants with additional event context or instructions

||| Please note that if no custom calendar invite content is specified, the system will default to including the event description in the calendar invites.

We hope this new feature allows you to create more personalized and engaging event experiences for your participants. If you have any further questions or need assistance, please don't hesitate to reach out to our support team.

Question 2

Networking circles in rooms

Accepted Answer

Networking plays a vital role in events, and we are thrilled to introduce Networking Circles - an engaging feature that enables attendees to connect and interact seamlessly. Inspired by the Wonder networking tool, Networking Circles allows participants to join conversation circles and effortlessly move between different discussions.

Setting Up Networking Circles

To set up Networking Circles in your room, follow these steps:

While configuring your room, choose the new app type labeled "Networking Circles"

networking-circles

| Optionally, upload a background image to customize the space and create a visually appealing environment for participants

Using Networking Circles

Here's what you need to know about using Networking Circles in your event

Moving Avatars:

Attendees can move their avatars within the Networking Circles space by dragging them around. This flexibility allows participants to explore and join different conversations effortlessly.

Initiating Video Calls:

When two users get closer to each other within the Networking Circles space, a video call is automatically initiated between them. This feature fosters spontaneous interactions and simulates the experience of meeting someone in a physical networking environment.

Joining Existing Circles:

If a user approaches an existing circle within the Networking Circles space, they

Question 3

Pinning Rooms and Categories to the Navigation Bar ("Duplicating Rooms")

Accepted Answer

We are excited to introduce a new feature that allows hosts to pin rooms and categories to the navigation bar. This powerful addition expands the functionality of your event beyond the rooms area, enabling you to integrate room functionalities and app integrations directly into the main event space.

The ability to pin rooms and categories to the navigation bar offers several use cases to enhance your event experience. Some possible scenarios include:

Duplicating the Rooms Area:

Create multiple rooms areas within the main event space, each with its unique set of functionalities and content
Provide participants with specialized rooms dedicated to specific topics or activities

Creating Multiple Main Stages (with Tag-based Filtering):

Expand your event's main stage functionality by creating multiple main stages
Utilize tag-based filtering to categorize and organize sessions, making it easier for participants to navigate and find relevant content

Adding Apps to the Main Stage:

Enhance the main stage experience by integrating apps directly into the navigation bar
Incorporate interactive tools, polls, Q&A sessions, and more to engage participants and make the main stage more dynamic

Getting Started:

To begin using this feature, follow these steps:

Create the desired rooms or categories in the Rooms section of your event
In the event cockpit, open the navigation bar settings
Click the "+" button to add a new area
Choose the area type as e

Question 4

Why am I having issues enabling my camera and microphone?

Accepted Answer

Please make sure you have granted Veertly permission to access your camera and microphone by:

If you blocked access to the camera and microphone for any reason, you can enable it again either by clicking on the camera icon on the right side of the URL address bar or on the padlock on the left side of your URL bar;
After clicking done, you need to refresh your page.

Icon when permissions were not granted

If you are still having issues with your audio or video, try one of the following options:

Make sure you are using Chrome, Microsoft Edge or other Chromium Browsers preferably. Safari and Firefox might also work but the experience might not be the best;
Make sure you don't have any other program using the devices (eg. Teams, Zoom, Skype, WebEx, etc);
Make sure you don't have any firewall blocking the access;
Make sure you are not using a VPN or other web isolation applications;
If possible, use a private network instead of your corporate one (as it may have more restrictive configurations);
Restart the browser or PC/Mac to ensure no other tools are interfering with the devices.

After trying all these options, refresh the page.

To manually configure the permissions on Chrome, copy and paste the following url into your url bar:

if you are connected on app.veertly.com, use the following link: `chrome://settings/content/siteDetails?site=https%3A

Question 5

What to do when experiencing firewall issues?

Accepted Answer

When experiencing firewall issues you may need to allow Veertly to run. This is done by adding the following exceptions to the firewall.

Main platform

*.veertly.com

app.veertly.com
cockpit.veertly.com
app.eu.veertly.com
cockpit.eu.veertly.com
app.aurora.veertly.com
cockpit.aurora.veertly.com

Firebase Database

*.firebaseio.com

veertly.firebaseio.com
veertly-eu.firebaseio.com
veertly-aurora.firebaseio.com firestore.googleapis.com

Firebase Storage

*.appspot.com

veertly.appspot.com
veertly-eu.appspot.com
veertly-aurora.appspot.com

Video call system

*.meet.veertly.com

stage.meet.veertly.com 8x8.vc/veertly/*
Standard: https://8x8.vc/vpaas-magic-cookie-7ff14d0b60d74b44a250e9fec1d4a22b
See more information here: Server locations More details about 8x8:
https://drive.google.com/file/d/1rCHrlIbaRLenXqh6WqiVEEk5pSKqt73P/view?usp=sharing
https://support.8x8.com/cloud-phone-service/voice/network-setup-voice/x-series-technical-requirements

Firewall ports to be configured

The ports to whitelist on all hosts are port 10000 UDP, port 443 UDP and TCP. Specifically, the TURN servers use UDP and TCP port 443, while the bridges in the IP ranges below use port 10000 with only UDP.

Question 6

How can I integrate Zoom meetings in Veertly?

Accepted Answer

This can be done in two ways, please check our easy tutorial to find out how:

${youtube}Zoom integration

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