When experiencing firewall issues you may need to allow Veertly to run. This is done, depending on the instance, by adding the following exceptions to the firewall.

Main platform

*.veertly.com
app.veertly.com
cockpit.veertly.com
app.eu.veertly.com
cockpit.eu.veertly.com
app.aurora.veertly.com
cockpit.aurora.veertly.com

Firebase Database

*.firebaseio.com
veertly.firebaseio.com
veertly-eu.firebaseio.com
veertly-aurora.firebaseio.com
firestore.googleapis.com

Firebase Storage

*.appspot.com
veertly.appspot.com
veertly-eu.appspot.com
veertly-aurora.appspot.com

Video call system

*.meet.veertly.com
stage.meet.veertly.com
8x8.vc/veertly/*
Standard: https://8x8.vc/vpaas-magic-cookie-7ff14d0b60d74b44a250e9fec1d4a22b
See more information here: Server locations
More details about 8x8:
https://drive.google.com/file/d/1rCHrlIbaRLenXqh6WqiVEEk5pSKqt73P/view?usp=sharing
https://support.8x8.com/cloud-phone-service/voice/network-setup-voice/x-series-technical-requirements

Firewall ports to be configured

The ports to whitelist on all hosts are port 10000 UDP, port 443 UDP and TCP.
Specifically, the TURN servers use UDP and TCP port 443, while the bridges in the IP ranges below use
port 10000 with only UDP.
Was this article helpful?
Cancel
Thank you!