• Why am I having issues enabling my camera and microphone?

  Please make sure you have granted Veertly permission to access your camera and microphone by: If you blocked access to the camera and microphone for any reason, you can enable it again either by clicking on the camera icon on the right side of the URL address bar or on the padlock on the left side of your URL bar; After clicking done, you need to refresh your page. Icon when permissions were not granted (https://storage.crisp.chat/users/helpdesk/website/bc4e14a3383ff000/image17dqlvPopular

• What to do when experiencing firewall issues?

  When experiencing firewall issues you may need to allow Veertly to run. This is done by adding the following exceptions to the firewall. Main platform *.veertly.com app.veertly.com cockpit.veertly.com app.eu.veertly.com cockpit.eu.veertly.com app.aurora.veertly.com cockpit.aurora.veertly.com Firebase Database *.firebaseio.com veertly.firebaseio.com veertly-eu.firebaseio.com veertly-aurora.firebaseio.com firestore.googleapis.com Firebase StoPopular

• Video Tutorial for Attendees

  Tutorial for attendees of a Veertly event for the most important things you should know. Some examples: How to join an event How to navigate through the platform How to communicate with others Please note that the hosts have many options to customize their events so some features might not be available for your specific event or the icons might have a different name.Some readers

• Which browsers are supported by Veertly?

  Veertly is supported on the following browsers: Google Chrome Microsoft Edge (from version 85) Chromium-based browsers Firefox (from version 80) Safari (partially) However, some browsers, like Brave, have very high privacy settings, so in these cases users will need to disable their ‘shields’ to give the browser access to their camera and microphone. There is also the possibility that some extensions might be restricting the access to all the Veertly functions.Some readers

• Can I add a virtual background on a Veertly call?

  Yes, you can add a virtual background in our video tool by default Jitsi! Once you join the call just hover your mouse over the video and click on the three dots so you can choose Select Background: Select Background After, you are presented with the option to either add your own background or select one already provided from the list: Virtual backgrounds (https://storage.crisp.chat/users/helpdesk/websitSome readers

• Why am I having issues entering a room?

  Having the event open in another tab can interfere with smooth operations in Veertly, so if you are having trouble joining rooms or are getting kicked, make sure you don’t have any other tabs of the same event open anywhere. It can also be due to your company's firewall or VPN, if possible try to disconnect the VPN or use a private device/network to access the room. P|ease check how to resolve firewall issues here (https://help.veertly.com/en/article/what-to-do-when-experiencing-firewall-issuSome readers

• How do I share my screen?

  To share your screen click on the ‘Share your screen’ button on the lower left hand side of the video call. Share your screen After choosing the middle button to share your screen a pop-up menu will give you the opportunity to either share your whole screen, an application window or a specific tab of your web browser. (https://storage.crisp.chat/users/helpdesk/website/bc4e14a3383ff000/screen-shot-20Some readers

• What is the networking area for and how does it work?

  The networking area of an event allows participants to talk on video-calls with other participants of the event or join existing conversations up to 4 people. Participants are available to receive networking calls in two situations: If the presence system is enabled and the user is available, and if the user is not in a call, others can initiate the conversation with them. If the presence system is not enabled and the user is inside the networking area without being in a call, other particSome readers

• What are the bandwidth requirements to attend a Veertly event?

  You can easily test if your set-up is fulfilling the requirements of the Veertly platform through this technical check page. The amount of bandwidth required to attend a Veertly event is directly linked to the amount of people in the video-call. The system tries to adjust the quality of the call and participants video based on the bandwidth availability, but we suggest a good internet connection so that you have the best experience. We suggest having at lSome readers

• 2. Access Camera & Microphone

  This article is about giving your camera and mic access. After entering the event, the application tutorial starts. First, you are asked to grant permissions to the camera and microphone. And then to save the settings. If access was accidentFew readers

• Why am I getting an offline message?

  The being offline message may appear in the following situations: You lost internet connection --Restart your router You had your session open in another tab, browser or device and you closed it, making the current session as offline --If it happened to you, just reload the browser/page You are connecting through a corporate network or VPN which is preventing the access to our services. --Please try turning off the VPN or firewall! If not possible, connect through a privateFew readers

• How to send a direct message?

  It is now possible to send direct messages to any participant in the event. Just click on their profile and send them a message! On the chat tab, you now have two tabs, one for the global chat and another for the conversations that lists all direct message conversations the user has exchanged.Few readers

• How to access the backstage section?

  You can set any attendee of your event as a “Speaker”, which will give them the rights to access the backstage section. This can be done before or during the event. Please check the video below for more details on how to set someone as “Speaker”.Few readers

• How to enter and participate in the backstage?

  Please check our explainer video below:Few readers

• 3. Veertly Tour

  This article is designed to help you find your way around the platform. When you enter the platform, a tutorial starts. In our Access Camera & Microphone article we already made sure that your camera and microphone have access. Now we will take a closer look at all the functions of Veertly.  Menu Lobby Main Stage Rooms Networking Attendees Chat Polls Help (hFew readers

• 1. Login/Access

  Welcome to Veertly! Great that you are going to attend an event hosted on our platform! Here is some information to help you enter the event. You should have received a link from your organizer. Usually the links are sent via e-mail. If you haven't received an e-mail please check your junk folder or contact your organizer. To open it and attend the Veertly platform, ...Few readers

• How does the agenda look like?

  You can define the agenda of your event on our platform. Quickly see how it works for an attendee in the following video:Few readers

• Can attendees check the technical requirements before the event?

  For sure. Our goal is to provide every event host, speaker and attendee on the Veertly platform a super smooth experience. You can check your browser compatibility, audio and video setup, and connectivity at any time through our technical check site. For all organizers or an event, we recommend to share this technical check with all attendees before the event in order to test: Compatibility of the browser and operating system of the device Access to camFew readers

• How to verify local setup and connectivity?

  Before joining the event or in case of any issue, we have now a new page that you or your attendees can use to verify the local setup and connectivity to our systems. We have launched a technical check page. You can access this page here. For white-label partners, you can use your own domain followed by /tech-check to access this page. In this page we are: Verifying browser's requirements Ensuring permissions are granted Allowing the useFew readers