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Attending an event
Explanations and clarifications for attendees of a Veertly event!
Why am I having issues enabling my camera and microphone?
Please make sure you have granted Veertly permission to access your camera and microphone by: If you blocked access to the camera and microphone for any reason, you can enable it again either by clicking on the camera icon on the right side of the URL address bar or on the padlock on the left side of your URL bar; After clicking done, you need to refresh your page. ![Icon when permissions were not granted](https://storage.crisp.chat/users/helpdesk/website/bc4e14a3383ff000/image_17dqlv
What to do when experiencing firewall issues?
When experiencing firewall issues you may need to allow Veertly to run. This is done, depending on the instance, by adding the following exceptions to the firewall. Main platform *.veertly.com app.veertly.com cockpit.veertly.com app.eu.veertly.com cockpit.eu.veertly.com app.aurora.veertly.com cockpit.aurora.veertly.com Firebase Database *.firebaseio.com veertly.firebaseio.com veertly-eu.firebaseio.com veertly-aurora.firebaseio.com firestore.go
Which browsers are supported by Veertly?
Veertly is supported on the following browsers: Google Chrome Microsoft Edge (from version 85) Chromium-based browsers Firefox (from version 80) Safari (partially) However, some browsers, like Brave, have very high privacy settings, so in these cases users will need to disable their ‘shields’ to give the browser access to their camera and microphone. There is also the possibility that some extensions might be restricting the access to all the Veertly functions.
Can I add a virtual background on a Veertly call?
Veertly doesn’t support the adding of a virtual background on a video call natively. You can however use a 3rd party tool to create a virtual camera that can then be used inside Veertly. Some applications that allow you to add a virtual background are: OBS ManyCam SnapCam mmhmm
How do I share my screen?
To share your screen click on the ‘Share your screen’ button on the lower left hand side of the video call. 'Share your screen' button After choosing the middle button to share your screen a pop-up menu will give you the opportunity to either share your whole screen, an application window or a specific tab of your web browser. Once you click on the preferred choice that you w
What are the bandwidth requirements to attend a Veertly event?
The amount of bandwidth required to attend a Veertly event is directly linked to the amount of people in the video-call. The system tries to adjust the quality of the call and participants video based on the bandwidth availability, but we suggest a good internet connection so that you have the best experience. We suggest having at least a 50mbps internet connection in order to have a good quality call. For more details on the calculations, please check these requirements: **Video Meetings Up
[Rooms] Why am I having issues entering a room?
Having the event open in another tab can interfere with smooth operations in Veertly, so if you are having trouble joining rooms or are getting kicked, make sure you don’t have any other tabs of the same event open anywhere.
Video Tutorial for attendees
Tutorial for attendees of a Veertly event
[Networking] What is the networking area for and how does it work?
The networking area of an event allows participants to talk on video-calls with other participants of the event or join existing conversations up to 4 people. Participants are available to receive networking calls in two situations: If the presence system is enabled and the user is available, and if the user is not in a call, others can initiate the conversation with them. If the presence system is not enabled and the user is inside the networking area without being in a call, other partic
Why am I getting an offline message when I am not?
The being offline message may appear in the following situations: You lost internet connection You had your session opened in another tab, browser or device and you closed it, making the current session as offline. If it happened to you, just reload the browser. You are connecting through a corporate network or VPN which is preventing the access to our services. Please try turning off the VPN or firewall, and if not possible, connect through your private computer. If the error persist
[Chat] How to send a direct message?
It is now possible to send direct messages to any participant in the event. Just click on their profile and send them a message! On the chat tab, you now have two tabs, one for the global chat and another for the conversations that lists all direct message conversations the user has exchanged.
[Backstage] How to access the backstage section?
You can set any attendee of your event as a “Speaker”, which will give them the rights to access the backstage section. This can be done before or during the event. Please check the video below for more details on how to set someone as “Speaker”.
[Backstage] How to enter and participate in the backstage?
Please check our explainer video below: